Services & Payments

 Please find below answers to frequently asked questions relating to our medical centre.

 For more information call us today on 02 8622 1681.

 Please call Ambulance 000 for all medical emergencies.

 Please phone National Home Doctor Service at 13 74 25 for after hours home visits.

Service Information

We encourage all our patients to book appointments in advance. Walk-in patients are welcomed, however we give priority to our patients with appointments. Please note that our practice reserves the right to give your booked appointment time to the next waiting patient if you are either late or do not attend to your appointment without prior notice.

Our appointments are set at either standard 15 mins or long 30 mins. Please advise our reception staff if you think you may need a longer consultation so that the appropriate time can be allocated.

Pathology service (Douglas Hanly Moir) is available on-site and pharmacy is located inside the shopping complex near our practice.

We have an on-site treatment room and a registered practice nurse alongside a physiotherapist, podiatrist, dietitian and a clinical psychologist for your convenience.

In an effort to provide thorough and proper medical care, patients requiring prescriptions must consult the doctor.

At Local Doctors, we take confidentiality and privacy matters very seriously. Patients must see a doctor in order to be given test results as no results will be given over the phone or via email.

If you require a medical certificate for work or school, you must see a doctor on the day and no certificates can be pre-dated from the date of your consultation.

We provide administration of immunisation and vaccination. The vaccinations can be purchased next door at the pharmacy. Our doctors can provide medical advice and prescription. Please check with Medicare if you are eligible to receive free immunisation, if not, vaccinations can be purchased at the pharmacy next door with our doctor’s prescription.

We take complaints and concerns regarding privacy and other practice related matters seriously. You should express any concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. Please address all complaints to the practice manager 8 Betty Cuthbert Ave, Ermington NSW 2115. Our aim is to respond within 30 days. You may also contact the OAIC. For further privacy information, visit www.oaic.gov.au or call 1300 336 002. For complaints regarding staff and healthcare providers, you may put your complaint in writing addressed to the practice manager. Alternatively, you may also contact Health Care Complaints Commission at 02 9219 7444 or 1800 043 159, postal address: Locked Mail Bag 18, Strawberry Hills NSW 2012

Payments

All patients with a valid and current Photo ID and Medicare card are eligible for bulk billing.

If you are an overseas visitor/student without a Medicare card, you will be responsible for payment of your consultation at the time of your consultation. We will issue an invoice/receipt so that you may then claim through an appropriate facility.

If you are claiming workers compensation or an insurance claim, you will need to provide us with the claim number. You will be responsible for payment of consultation at the time of your consultation if claim numbers are not provided. We will issue an invoice/receipt so that you may then claim through an appropriate facility.

Please visit our appointment page to view our allied health consultation fee schedule link.

If you feel that you may need immunisation and vaccination, our doctors can provide medical advice and prescription. The consultation is bulk-billed and administration of immunisation can be done at our practice. Please check with Medicare if you are eligible to receive free immunisation, if not, vaccinations can be purchased at the pharmacy next door.

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